FAQs

We want your shopping experience with INSEZA to be smooth and enjoyable. Here are answers to some of the most common questions:

🛒 Orders & Payments

Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Q: Can I change or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us as soon as possible at insezasho@gmail.com. Once your order is processed, we may not be able to make modifications.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the United States.

Q: How long does delivery take?
A:

  • Standard Shipping (US): 3–7 business days

  • Expedited Shipping (US): 2–3 business days

  • International Shipping: 7–21 business days

Q: How can I track my order?
A: Once your order has shipped, you’ll receive an email with your tracking details. If you need assistance, visit our Track Your Order page or contact us.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Returns are free of charge, with no restocking fees.

Q: How do I return an item?
A: Contact us at insezasho@gmail.com with your order details. We’ll send you a prepaid return shipping label and instructions.

Q: How long does it take to receive my refund?
A: Once we receive your returned item, refunds are processed within 5–10 business days back to your original payment method.

📦 Products

Q: Are all items eligible for return?
A: Yes, except clearly marked final sale items. By default, all products are returnable.

Q: Do your products come with a warranty?
A: Unless specified otherwise, our products do not include a manufacturer’s warranty. If you encounter any issues, please contact us and we’ll assist.

💬 Customer Support

Q: How can I contact INSEZA?
A: You can reach us via:

  • Email: insezasho@gmail.com

  • Phone: +1 123 098 1987

  • Address: 2724 Glassell St, Los Angeles, CA 90026, United States